Airspace eliminates manual route verification and boosts driver satisfaction with MapUp's TollGuru API
With MapUp's TollGuru API, Airspace replaced tedious Google route searches and delayed driver reimbursements with a proactive, automated billing system - saving immense administrative time and completely transforming driver happiness.
A time-critical shipping company relying on a massive fleet
Airspace is a time-critical shipping company that relies on a massive fleet of drivers executing routes daily. Managing toll reimbursements accurately and efficiently is critical to keeping drivers paid on time and customers billed correctly.
Before TollGuru, this was a daily administrative bottleneck - manual, reactive, and prone to costly errors that frustrated drivers and delayed invoices.
Manual route Googling and the “domino effect” of unhappy drivers
As a time-critical shipping company, Airspace relies on a massive fleet of drivers executing routes all day long. But before MapUp, managing toll reimbursements was a highly manual, reactive bottleneck.
Previously, drivers had to manually report any tolls incurred. The internal finance and driver teams then had to manually verify the expense by Googling the specific route to check if the charge was valid.
This reactive process created a severe domino effect. If a driver forgot to submit a toll, they didn't get paid. When they realized they weren't paid, they became frustrated and reached out to the internal team. The internal team had to investigate, verify, and manually correct the billing - all of which delayed the final invoice to the customer.
“If drivers forget to send the toll, they don't get paid, they're unhappy, they reach out to your team, your team has to look into it... then they have to respond to it and then you don't bill correctly. It's such a domino effect.”
Finding a reliable, single source of truth
Tasked with fixing this broken workflow, Shannon Power sought an API solution that could act as a definitive source of truth. Airspace needed a system they could trust completely - one that would eliminate the back-and-forth disputes over whether a toll was actually incurred.
MapUp's TollGuru API provided the exact programmatic capabilities and precision they needed to automate their entire workflow. By integrating TollGuru, Airspace moved from a reactive reimbursement loop to a proactive daily system - automatically calculating route tolls every morning to ensure immediate, accurate payouts for their entire fleet.
“We have full trust in TollGuru, it's our source of truth. We had a lot of issues in the past of drivers saying they incurred a toll when a toll did not occur. So we've saved money as well as made everyone happier.”
Proactive automation that transformed billing and driver happiness
By using MapUp's TollGuru API, Airspace transformed their toll reimbursement workflow from a reactive, error-prone manual process into a seamless, proactive billing system.
Eliminated daily manual Googling and back-and-forth verification. The team no longer spends hours tracking down unreported tolls or correcting billing disputes.
Drivers are now paid accurately and proactively before they even notice an issue, removing the frustration and friction from the reimbursement process.
A trusted source of truth put an end to disputes over tolls that never occurred, saving money and removing administrative overhead.
Proactive toll calculations every morning ensure customers are billed correctly from day one - no delays, no corrections.
“Our driver happiness is much better, because we are preemptively adding accurate tolls for them. We have full trust in TollGuru, it's our source of truth.”