Frequently Asked Questions

General

• How do I log in to the MapUp dashboard?

  You can sign in from mapup.ai or go straight to platforms.mapup.ai.

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• How do I reset my password if I forgot it?

  Use the Forgot Password link on the platforms.mapup.ai login page. You will get a reset email, and the link in it lets you set a new password.

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• How do I sign up for the MapUp dashboard?

  Create an account from the platforms.mapup.ai sign up page, then confirm the verification link sent to your email to finish setting up.

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• How do I cancel my subscription?

  You can cancel from Manage Subscriptions in the left menu, or directly from the product card on the Home page.

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• How do I see and download my past invoices?

  Open Invoices in the left menu, filter by year and product, then use the Download icon on the invoice you need.

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• How do I change my payment method?

  Add or switch cards from the Payment Methods tab under Manage Subscriptions, or from Edit Payment Method on the product card. Use Make Primary to set your default card.

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• How do I edit my billing address ?

  Billing details live under Settings, on the Billing tab. Update the fields and click Save Changes.

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• How do I change my password?

  Go to Settings and open the Change Password tab.

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• How do I open a product dashboard?

  Either click Go to Dashboard on the product card on the Home page, or use the App Center icon in the left navigation bar, where active subscriptions are marked with a green dot.

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• How do I upgrade my subscription plan?

  Open the Subscriptions tab under Manage Subscriptions. Depending on the product you will see Upgrade Plan, Browse Plans, or Talk to Expert.

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